Logistics and freight
Handle status enquiries, transport documents and exceptions with clear checks.
This example workflow organises a shipment enquiry and available transport information. AI can prepare; dispatch reviews exceptions and decides on the binding response.
Example: From status enquiry to reviewed answer
An illustrative workflow for orientation.
Capture the status enquiry or order
- Input
- Enquiry or order with shipment reference
- Processing
- AI captures the request and reference and assigns a case.
- Result
- A reviewable enquiry case is available.
- Responsibility
- AI supports; a missing reference requires clarification
*Match shipment, route and documents
- Input
- Shipment reference and available transport documents
- Processing
- The system supplies approved shipment, route and document data.
- Result
- Matches and missing evidence are visible.
- Responsibility
- System supplies data; unclear matches require specialist review
Combine approved status updates
- Input
- Matched shipment and approved status sources
- Processing
- The system provides available status updates with their sources.
- Result
- A traceable status overview is available.
- Responsibility
- System supplies data; no existing TMS, telematics or carrier integration assumed
Flag exceptions and missing evidence
- Input
- Status overview and transport documents
- Processing
- AI flags exceptions, missing updates and evidence gaps.
- Result
- Open points and evidence are visible to dispatch.
- Responsibility
- AI supports; no automatic ETA or replanning
Dispatch reviews cause and options
- Input
- Exceptions, evidence and possible customer update
- Processing
- Dispatch reviews cause, options and the binding statement.
- Result
- Approval, clarification or replanning is documented.
- Responsibility
- A person decides on exceptions, replanning and customer information
*Record the confirmed update and prepare an answer
- Input
- Update confirmed by dispatch
- Processing
- The system records the update and prepares the status answer.
- Result
- An evidenced answer is ready for further handling.
- Responsibility
- System supplies data; binding statements remain approved by people
Follow-on processes
Proactive customer information
Exception and damage handling
Document checks and billing
How a possible project starts
AI flags and prepares; approved systems supply data. Dispatch decides on exceptions, replanning and binding statements. No automatic ETA, autonomous replanning or existing TMS, telematics and carrier integrations are claimed.
Request a conversationAI readiness check: available
The self-check with 17 questions in four areas is available. The first assessment remains provisional.
Start the AI readiness checkFree 30-minute conversation
After the check, we discuss the specific workflow and possible bottlenecks. You then decide whether to enquire about an analysis.
Analysis before an offer
In-depth analysis is offered separately as a paid service. Only after you commission it can we see whether preparation is needed, a software proposal makes sense, or no project fits now.