Website question
Answer product, delivery and returns questions using approved content.
Assess recurring product, delivery and returns questions.
Website questions may fit the chatbot. Workflows with order or system actions require a separate review.
Possible focused starting points
Hand-off
Pass complaints or unclear cases to the team.
System workflow
Treat order or CRM actions only as a separately assessed custom project.
Example workflow for assessment · not customer evidence
- Intake
- Website question about a product, delivery or return
- Source
- Match approved shop and service content
- Prepared result
- Answer or flag a complaint
- Responsibility
- Service handles exceptions and decisions
Not included: automatic ordering or refunds
How working together runs.
AI process assessment
A written result: the workflow goal and scope, how sensitive the data is – and a clear recommendation for or against a pilot.
€3,900net
Process pilot
A focused test run in your daily work. Together we define beforehand how success is measured. · about 4–6 weeks
from €12,000net
Production workflow solution
The workflow runs in regular operation: with documented exceptions, monitoring and a defined route back to people. · about 8–14 weeks
from €35,000net
€1,500 of the process assessment is credited towards a pilot from €12,000 if the scope stays the same and the order is placed within 45 days.
Separate channel and action
The chatbot does not currently promise order, CRM or WhatsApp actions.
Does the case fit the chatbot or a project?
The two finders separate website questions from workflows involving documents or system actions.